Terms of Use

These Terms of Use (the “Terms”) govern your access to and use of the wellness and personal training platform operated by Predator Technologies FZ-LLC (“Predator,” “we,” “us,” or “our”), a company incorporated in the United Arab Emirates with registered address at HD10A, First Floor, In5 Tech, Dubai Internet City, Dubai, UAE. The platform comprises our mobile application, our website, and all associated booking systems, dashboards, content, features, and functionality (together, the “Platform”).

Predator operates as a technology intermediary. We contract directly with our members and arrange for the delivery of premium wellness and fitness services by certified, independent trainers at the gymnasium, studio, outdoor, and other facilities of partner hotels. Through the Platform you can:

• Book Personal Training: one-to-one sessions with a certified Trainer at a partner Hotel’s gymnasium or indoor facilities, available as single sessions or as pre-purchased Bundles;
• Join Group Activities: group wellness classes and community sessions such as beach yoga, mat Pilates, meditation, and run clubs, held in designated outdoor or shared Hotel spaces;
• Subscribe to a Membership: an ongoing subscription giving you unlimited or specified access to Services for a recurring period;
• Access Member Benefits: discounts and offers at partner Hotels (for example, food and beverage and spa discounts), redeemed using your Predator QR code; and
• Manage your Account: register, complete your health screening, make and manage Bookings, view your Bundle balance, and handle payments and subscriptions.

Predator is solely a technology platform. We do not own, operate, manage, or control any Hotel or its facilities, and we do not ourselves provide, perform, supervise, or participate in any training, class, or other Service. Services are delivered by Trainers, who are independent contractors, at facilities owned and operated by the Hotels.

Capitalised terms used in these Terms have the meanings given where they first appear. The following key terms are used throughout:

• “Account” means your individual Predator profile and login, created on successful registration.
• “Booking” means a confirmed reservation for a Personal Training session or Group Activity made through the Platform.
• “Bundle” means a package of pre-purchased Personal Training sessions (or, in future, Group Activity classes) sold by Predator to a Member.
• “Content” means all text, images, video, audio, graphics, logos, marks, and other materials made available on or through the Platform.
• “Facilities” means the designated gymnasium, studio, outdoor, and other spaces at a partner Hotel where Services are delivered.
• “Group Activities” means group wellness classes and community sessions (such as yoga, Pilates, meditation, or run clubs) offered through the Platform.
• “Hotel” means a partner hotel that makes its Facilities available for the delivery of Services.
• “Member” or “you” means a registered user who books and participates in Services through the Platform.
• “Membership” means an ongoing subscription granting unlimited or specified access to Services for a recurring period.
• “Personal Training” means a one-to-one session delivered by a Trainer to an individual Member (and, where expressly permitted, a guest).
• “Services” means the wellness, fitness, and personal training services offered through the Platform and delivered by Trainers at the Facilities.
• “Trainer” means a certified fitness professional or wellness instructor engaged by Predator, as an independent contractor, to deliver Services.

References to “Applicable Law” mean all laws, regulations, and binding rules of any competent governmental or regulatory authority that apply to a Member or to the Platform, including those of the United Arab Emirates and the Emirate of Dubai. “Privacy Policy” means Predator’s privacy policy, available at https://www.predatorwellness.com/privacy, which is incorporated into these Terms by reference.

Eligibility

To register for and use the Platform, you must:

• be at least 18 years of age (or the age of majority in your jurisdiction, if higher);
• be a resident of the United Arab Emirates;
• have the legal capacity and authority to enter into a binding contract with Predator;
• be in good health and not prohibited by any medical condition from participating in fitness activity; and
• not be the subject of any sanctions, and not be located in or ordinarily resident in any sanctioned territory, under the laws of the UAE, the United Nations, or any other applicable sanctions authority.

Your Account

To create an Account, you must provide accurate, current, and complete information, including your name, email address, contact number, date of birth, and the health information requested during registration. You are responsible for:

• providing truthful and accurate information, and keeping your Account information up to date;
• maintaining the confidentiality and security of your password and Account credentials;
• all activity carried out through or under your Account; and
• notifying us immediately if you know of or suspect any unauthorised access to or use of your Account.

Your Account is personal to you. You must not share, sell, assign, transfer, or sublicense your Account, or permit any other person to access or use it. We may verify your identity and eligibility at any time, and may refuse, suspend, or terminate registration where we are unable to verify your identity or where verification reveals that you do not meet the eligibility criteria.

Referral

If you register to the Platform using a QR code or referral link provided by a Trainer, your registration will be recorded as a referral. This does not create any relationship between you and that Trainer beyond the ordinary Platform relationship available to any Member, under these Terms of Use, and does not entitle you to make Bookings exclusively with, or receive different terms from, that Trainer. You remain free to make Bookings with any Trainer available on the Platform.

Health screening

As a condition of creating an Account and participating in any Service, you must complete and submit Predator’s Health Screening Form, and confirm that:

• you are in good health and physically capable of engaging in fitness activity;
• you have accurately and fully disclosed all medical conditions, injuries, medications, and health limitations that may affect your participation;
• where recommended by Predator or your own circumstances, you have consulted, and been cleared by, a qualified healthcare provider before participating; and
• you will keep your health information current and will immediately inform Predator and your Trainer of any change to your health status or medical condition.

No medical advice

The Services are intended for general fitness and wellness purposes only. They do not constitute, and must not be relied upon as, medical advice, diagnosis, treatment, or a substitute for professional healthcare. Trainers are fitness and wellness professionals, not medical practitioners. You should consult a physician before beginning any exercise programme and whenever you have a health concern. If you experience pain, dizziness, discomfort, or any unusual symptom during a Service, you must stop immediately and inform your Trainer.

Assumption of risk

You understand and acknowledge that participation in any fitness or wellness activity carries inherent risks, including the risk of muscle strain, sprains, fractures, cardiac events, other physical injury, and, in rare cases, serious injury or death. To the fullest extent permitted by Applicable Law, you voluntarily and knowingly assume all such risks arising from your participation in the Services, whether or not foreseeable, save to the extent any loss is caused by Predator’s own negligence or wilful misconduct or is a liability that cannot be excluded under Applicable Law.

Emergency assistance

If you suffer an injury or medical emergency at a Facility, you consent to Predator, the Trainer, or Hotel staff arranging or summoning first aid or emergency medical assistance on your behalf where they reasonably consider it necessary. You acknowledge that any resulting medical costs are your responsibility, and that arranging such assistance does not make Predator responsible for the underlying emergency or its outcome.

Service offerings

Predator currently offers the following Services, each as described and priced on the Platform at the time of purchase:

• Personal Training: one-to-one sessions with a certified Trainer, available as single sessions or as pre-purchased Bundles at tiered per-session rates;
• Group Activities: group classes and community sessions, currently offered as drop-in classes at per-class pricing;
• Memberships: recurring subscriptions giving unlimited or specified access to Services for the subscription period; and
• Bundles: packages giving you a fixed number of pre-purchased sessions or classes.

We may introduce, modify, or withdraw Services, Bundle structures, and pricing models from time to time on reasonable notice. Future models (such as Group Activity class packs and Membership-inclusive classes) will be governed by these Terms, including the Bundle validity and cancellation provisions, which will be adapted as necessary and disclosed at the point of purchase.

Making a Booking

You may book Services only through the Platform using your own Account. By making a Booking you agree to pay the applicable fee shown at the time of Booking and to attend on time or cancel within the notice period in Section 7. You must present valid access credentials (such as your QR code or access pass) at the Facility, and you may not pay a Trainer or Hotel directly or arrange Services outside the Platform. We may, acting reasonably, substitute a Trainer, or reschedule or relocate a session or class (for example, due to Trainer unavailability, weather, or Facility conditions); where we cannot reasonably provide a booked Service, we will offer a reschedule, a credit, or a refund of the fee for that Service.

Pricing

All pricing is set out in Predator’s current pricing as displayed on the Platform. Prices are in UAE Dirhams (AED) and, unless stated to be exclusive, are inclusive of applicable taxes. We may adjust pricing from time to time on reasonable notice; any change applies to purchases and renewals made after the change takes effect and does not affect Bundles or Memberships already purchased for their current period.

Bundle validity

Each Bundle is valid for the period stated at the point of purchase (for example, a 6-session Personal Training Bundle valid for 60 days, and a 12-session Bundle valid for 90 days, in each case from the date of purchase). Sessions or classes not used within the validity period are forfeited and are non-refundable, and validity periods are not extended, except as required by Applicable Law. Sessions accessed through an active Membership do not expire while that Membership remains active; on cancellation or non-payment, access ceases as set out in Sections 6 and 7.

Payment for single sessions and Bundles is due in full at the time of Booking or purchase. Memberships are billed on a recurring basis (for example, monthly) in advance. By purchasing a Service or maintaining a Membership, you agree that:

• you authorise Predator and its third-party payment processors to charge your selected payment method for all applicable fees, including recurring Membership fees, until your Membership is cancelled in accordance with these Terms;
• your Membership will automatically renew at the end of each billing period at the then-current price unless cancelled before the renewal date, as described in Section 7;
• you are responsible for keeping your payment details valid, current, and able to accept recurring charges; and
• all fees are inclusive of applicable taxes, duties and levies unless expressly stated otherwise. Members are responsible for paying the applicable taxes, whether included in the displayed price or separately identified as payable in addition to it.

Payments are processed by third-party payment service providers. Predator does not store full card details, and your use of a payment method may be subject to that provider’s terms. If a payment fails, is declined, or is not received by the due date, we may suspend or restrict your access to Services, cancel affected Bookings, or suspend your Membership until all outstanding amounts are paid. We may also use third-party processors or collection agents to recover overdue amounts.

Cancelling a Booking

To cancel a Booking without losing the session, you must cancel through the Platform at least 24 hours before the scheduled start time; the session then returns to your Bundle or Account. Cancellations made with less than 24 hours’ notice (late cancellations) and no-shows (failing to attend without cancelling) are forfeited from your Bundle or Account, are not refunded, and are not rescheduled. If a Member cancels, terminates, or otherwise ceases participation in the Platform or the Bundle, before using any sessions in a Bundle, all unused sessions are automatically forfeited and nonrefundable, regardless of the remaining validity period. The Platform enforces these rules automatically, and you will receive a forfeiture confirmation by email. The same forfeiture policy will apply to Group Activity Bundles when introduced.

Late Arrival

Where a Member arrives for a Booking after its scheduled commencement time, the Trainer shall not be obligated to wait for the Member or to commence or conduct the Booking, whether for its full scheduled duration or otherwise. Where the Trainer elects not to conduct the Booking in these circumstances, the Booking shall be treated as a no-show by the Member, and the Member shall not be entitled to a refund. Members are strongly encouraged to notify their Trainer through the Platform as early as possible in the event of an anticipated delay.

Cancelling a Membership

You may cancel a Membership at any time through the Platform on 30 days’ notice. Your Membership remains active, and your access continues until the end of the current billing period, after which it will not renew. Fees already paid for the current period are not refunded for the unused part of that period, except as required by Applicable Law. Any sessions scheduled after access ceases may be cancelled by Predator.

Refunds

Except as required by Applicable Law or expressly stated in these Terms, Predator does not refund fees for: (i) late cancellations or no-shows, (ii) unused sessions at the end of a Bundle’s validity, (iii) partial attendance, (iv) dissatisfaction with a Trainer or session, or (v) Trainer unavailability when we have offered to reschedule or credit. Where we are unable to provide a paid Service for reasons within our control and do not offer a reschedule or credit, we will refund the fee for that Service. We may also offer refunds or credits at our discretion.

Predator offers Members benefits and discounts at partner Hotels, which may include food and beverage discounts at Hotel restaurants and cafes, spa and wellness discounts, and other benefits announced from time to time. Benefits made available by the Hotels are subject to availability and may be modified or discontinued at any time.

To claim a benefit, present your valid Predator QR code (issued through your Account) at the point of sale at a participating Hotel. Benefits are personal to the registered Member and are non-transferable. Unless expressly permitted, benefits apply to standard published prices, do not combine with other promotions, have no cash value, and cannot be refunded, transferred, or exchanged. Each Hotel decides which items and services are eligible and may exclude premium items, brands, or services. If a benefit is misused or an invalid QR code is presented, the transaction may be reversed, and your Account may be suspended. Predator is not responsible for any dispute regarding the application or eligibility of a Hotel benefit.

Prohibited conduct

You agree not to do any of the following while using the Platform or participating in Services:

• violate any Applicable Law or the rights of any third party;
• harass, threaten, defame, or abuse any Trainer, Hotel employee, or other Member, or engage in discriminatory, hateful, or offensive conduct of any kind;
• provide false health information or engage in any other fraudulent or deceptive practice;
• pay a Trainer or Hotel directly, or solicit, induce, or arrange Services outside the Platform, or otherwise seek to circumvent Predator;
• solicit or induce any Trainer or Hotel employee to breach their agreement with Predator;
• disclose any confidential information, other Member’s data, or proprietary business information of Predator, the Trainers, or the Hotels;
• disparage or make false statements that damage the reputation of Predator, its Trainers, or partner Hotels;
• access, tamper with, probe, or disrupt the Platform, its systems, or servers, or introduce any virus, malware, or harmful code;
• use any bot, scraper, or automated means to access or extract data from the Platform without our written consent; or
• engage in any illegal activity, or aid or abet any person in any of the above.

Conduct during Services

When participating in Services, you agree to follow your Trainer’s instructions and guidance; use all equipment properly, safely, and as instructed; immediately report any pain, discomfort, or unusual symptom; not participate while under the influence of drugs or alcohol; and notify your Trainer of any significant change in your health status.

Compliance with Hotel rules

The Services take place at Hotel Facilities that Predator does not control. You must comply with all reasonable house rules, policies, and procedures of each Hotel, whether posted at the Facility or communicated by Hotel staff, including rules on dress code, equipment use, guest interaction, photography, and facility access. Your access is limited to the designated Facilities and permitted hours and does not give you a right to use other areas, amenities, or services of the Hotel except as expressly provided through your Member Benefits. Failure to comply with Hotel rules may result in denial of access and, where appropriate, suspension or termination of your Account.

Predator IP

All Content on the Platform, including the Predator name, logos, trademarks, service marks, software, source code, algorithms, databases, designs, graphics, video, images, and audio (together, “Predator IP”), is owned by or licensed to Predator and is protected by intellectual property laws. All rights not expressly granted to you are reserved.

Licence to use the Platform

Subject to your compliance with these Terms, Predator grants you a limited, non-exclusive, non-transferable, non-sublicensable, and revocable licence to access and use the Platform solely to book and participate in Services for your own personal, non-commercial use. You must not copy, reproduce, distribute, modify, translate, or create derivative works of any Predator IP; use it for any commercial purpose; remove or alter any proprietary notices; reverse engineer, decompile, or disassemble any part of the Platform; or use the Platform to build or improve a competing product or service. Unauthorised use of Predator IP may result in immediate termination of your Account and legal action.

Mobile application

Our mobile application is licensed, not sold, to you. Where you download it from a third-party app store (such as the Apple App Store or Google Play), your use is also subject to that store’s terms, and you must comply with them. You acknowledge that the relevant app store provider is not responsible for the application or its support, and that, to the extent required by the app store’s terms, the app store provider is a third-party beneficiary of your licence and may enforce it against you.

Your content and feedback

If you submit any content, feedback, suggestions, reviews, or testimonials to Predator (“Member Content”), you grant Predator a non-exclusive, worldwide, royalty-free, perpetual, irrevocable, and sublicensable licence to use, reproduce, modify, publish, and distribute that Member Content in connection with operating, providing, and promoting the Platform, without restriction or compensation to you. You represent that you own or are entitled to submit your Member Content and that it does not infringe any third party’s rights or violate Applicable Law.

Recording and publicity at Facilities

Group Activities and events may occasionally be photographed or filmed by Predator for legitimate business and marketing purposes. Where we intend to use material in which you are identifiable for marketing, we will rely on your consent or another lawful basis in accordance with our Privacy Policy and Applicable Law, and you may ask us not to use such material. You must comply with each Hotel’s photography and recording restrictions at the Facilities.

We will use reasonable efforts to keep the Platform available and operating properly, but the Platform may from time to time be unavailable, interrupted, delayed, or limited due to scheduled maintenance, updates, third-party service failures, security incidents, or other technical or operational reasons. We may modify, enhance, suspend, remove, or discontinue any part of the Platform, including any feature or functionality, at any time. To the extent permitted by Applicable Law, we are not liable for any unavailability, interruption, modification, or discontinuation of the Platform or any part of it.

The Platform relies on third-party service providers (such as hosting, cloud infrastructure, analytics, communications, and payment processing) and may link to or integrate with third-party services we do not control, including the Hotels’ own systems, messaging applications, and app stores. Where providers process data on our behalf, they do so under contract and only for authorised purposes. If you choose to access a third-party service, your dealings with it are governed by its own terms and privacy policy, and Predator is not responsible for the content, availability, security, or data practices of any third-party service.

Predator processes your personal data, including the health information you provide during screening, in accordance with our Privacy Policy and applicable UAE data protection law, including Federal Decree-Law No. (45) of 2021 on the Protection of Personal Data and, where relevant, Federal Law No. (2) of 2019 on the use of ICT in health fields. As between Predator and the Hotels, Predator is the controller of the Member personal data collected through the Platform; a Hotel may process limited Member data only to verify access entitlement and for the security and operation of its Facilities. By using the Platform, you acknowledge that you have read our Privacy Policy.

You consent to receive transactional and service communications from us (such as Booking confirmations, forfeiture notices, payment receipts, and important notices about these Terms) by email, in-app notification, or other electronic means. We may also send you marketing communications by email, SMS, WhatsApp, or push notification where permitted; you may opt out of marketing at any time without affecting transactional communications.

By Predator

We may suspend, restrict, or terminate your Account or access to the Platform, with or without notice, where we reasonably believe that you have breached these Terms or any Applicable Law; you have engaged in abusive, fraudulent, illegal, or unsafe conduct; you have attempted to circumvent Predator or arrange Services outside the Platform; you have provided false or misleading information; you have failed to pay for Services; your continued use poses a risk to Predator, its Trainers, the Hotels, or other Members; or your Account has been inactive for an extended period. Where reasonably practicable, we will give notice, but we are not obliged to provide prior notice or an opportunity to cure.

By you

You may terminate your Account at any time using the account-deletion process on the Platform or by contacting customer support. Cancelling a Membership is dealt with in Section 7.

Effect of termination

On termination, your right to use the Platform ceases immediately, and you must stop using it. We may cancel future Bookings, and we may delete or anonymise your Account information in accordance with our Privacy Policy and Applicable Law. Where we terminate your Account other than for your breach, we will refund any amount you have prepaid for Services that can no longer be provided, within 30 days or as required by Applicable Law. Sections that by their nature should survive termination (including Sections on intellectual property, disclaimers, limitation of liability, indemnity, data protection, and dispute resolution) continue in effect.

Predator is not a service provider

Predator is solely a technology platform that facilitates Bookings, payments, and access to the Hotels. We do not provide, perform, supervise, or participate in any Service, and we do not own, operate, or control any Facility. Trainers are independent contractors, not employees or agents of Predator, and are not subject to our direction or control over how they deliver Services. Predator is not responsible for the acts, omissions, negligence, or misconduct of any Trainer, Hotel, Hotel employee, or other third party, or for the condition, safety, or hygiene of any Facility. Issues concerning a Trainer or a Facility should be raised directly with that Trainer or Hotel, and your recourse for such matters lies against them, although we will provide reasonable assistance where appropriate.

“As is”

To the fullest extent permitted by Applicable Law, the Platform and the Services are provided on an “as is” and “as available” basis, and Predator disclaims all warranties, whether express, implied, or statutory, including implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, non-infringement, accuracy, and availability. Without limiting that, we do not warrant that the Platform will be uninterrupted, secure, or error-free; that any Service will achieve any particular result or meet your expectations; that any Trainer will comply with Applicable Law, Hotel policies, or professional standards; or that any Facility will meet any particular safety or hygiene standard. Nothing in these Terms excludes any liability or warranty that cannot lawfully be excluded.

To the maximum extent permitted by Applicable Law, Predator (including its affiliates, directors, officers, employees, and agents) will not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, business, data, or goodwill, arising out of or in connection with your use of the Platform or participation in the Services, even if advised of the possibility of such damages.

To the maximum extent permitted by Applicable Law, Predator’s total aggregate liability for all claims arising out of or relating to these Terms, the Platform, or the Services will not exceed the total fees you actually paid for Services in the six (6) months before the event giving rise to the claim.

Nothing in these Terms limits or excludes Predator’s liability for death or personal injury caused by its own negligence, for its own fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under Applicable Law. If you are dissatisfied with the Platform, your sole and exclusive remedy is to stop using it.

You agree to indemnify, defend, and hold harmless Predator and its affiliates, directors, officers, employees, and agents from and against all third-party claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or in connection with: your breach of these Terms or any Applicable Law; any false or misleading information you provide (including health information); your conduct at any Facility; any dispute between you and any Trainer, Hotel, or other Member; or your infringement of any third party’s privacy, publicity, or intellectual property rights. We may assume the exclusive defence of any matter subject to indemnity, in which case you will cooperate with us, and you must not settle any such matter without our prior written consent.

We may update these Terms from time to time. We will give at least 30 days’ notice of material changes by email to the address linked to your Account or by a prominent notice on the Platform, and we will update the “Last updated” date above, unless a shorter period is required by Applicable Law. Your continued use of the Platform after the notice period constitutes acceptance of the revised Terms. If you do not accept them, you must discontinue use before they take effect.

These Terms, and any dispute or claim arising out of or in connection with them or the Platform (including non-contractual disputes), are governed by the laws of England and Wales, without regard to conflict of law principles.

The parties will first try to resolve any dispute amicably through good-faith discussions within thirty (30) days of written notice of the dispute. If the dispute is not resolved within that period, it will be finally resolved by binding arbitration under the Arbitration Rules of the Dubai International Arbitration Centre (DIAC), by a single arbitrator, seated in Dubai, conducted in English.

• Entire agreement. These Terms, together with the Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Predator regarding the Platform and supersede all prior understandings.
• Assignment. You may not assign or transfer your rights or obligations under these Terms without our consent; any attempted assignment is void. We may assign or novate these Terms to an affiliate or successor on notice.
• Relationship. Nothing in these Terms creates any partnership, joint venture, agency, or employment relationship between you and Predator. You may not act on behalf of, or bind, Predator.
• No third-party rights. Except as expressly stated herein, these Terms do not confer rights on any person other than you and Predator.
• Waiver. Our failure or delay in enforcing any right or provision is not a waiver of it, and a single or partial exercise does not preclude any further exercise.
• Severability. If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall remain in full force and effect.
• Force majeure. We are not liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including acts of God, natural disasters, pandemics, war, terrorism, or government action. We will use reasonable efforts to resume performance and will notify affected Members.
• Sanctions and compliance. You represent that you are not subject to sanctions, and you agree to comply with all applicable anti-bribery, anti-corruption, and sanctions laws in connection with your use of the Platform.
• Notices. We may give you notices by email, in-app notification, or through the Platform. You may contact us using the details in Section 21.

If you have any questions about these Terms or the Platform, please contact:

Predator Technologies FZ-LLC
HD10A, First Floor, In5 Tech
Dubai Internet City, Dubai, UAE
Email: hello@predatorwellness.com